Privacy Policy - Ava Rubbish

At Ava Rubbish, we are committed to safeguarding the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Service Usage Information: Details about the services you receive, including waste collection schedules and service history.
• Payment Information: Credit card details and billing information necessary to process payments.
• Communication Data: Records of your interactions with our customer service team.

2. How We Use Your Information

Your information is used to ensure the efficient delivery of our services and to enhance your experience with Ava Rubbish. Specifically, we use your data for the following purposes:

• Service Delivery: To schedule and manage waste collection services according to your needs.
• Billing and Payments: To process payments and manage your billing account.
• Customer Support: To respond to inquiries, resolve issues, and provide assistance.
• Improvement of Services: To analyze service usage and gather feedback for enhancing our offerings.
• Marketing Communications: To send promotional materials and updates, provided you have opted in to receive such communications.

3. Data Sharing and Disclosure

Ava Rubbish does not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT support.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
• Protection of Rights: To protect the rights, property, and safety of Ava Rubbish, our customers, or others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our systems are protected against unauthorized access, alteration, disclosure, or destruction of your data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

Ava Rubbish retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data under certain conditions.
• Restriction of Processing: Request that we limit the processing of your personal data.
• Data Portability: Request the transfer of your data to another organization.

To exercise these rights, please contact us through our customer support channels.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and understand user preferences. You have the option to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. Ava Rubbish is not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

Ava Rubbish reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information from our records.

11. International Data Transfers

Your personal information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

12. Legal Basis for Processing

Ava Rubbish processes your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligations: Processing is necessary for us to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights.

13. Third-Party Services

Ava Rubbish may use third-party services and platforms to support our operations, such as analytics tools and payment processors. These third parties have their own privacy policies and practices. We encourage you to review their privacy policies to understand how your information is handled.

14. Consent

By using our services, you consent to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Ava Rubbish operates, without regard to its conflict of law provisions.

16. Changes to Your Information

If there are any changes to the information we hold about you, or to how we handle your data, we will notify you through the appropriate channels, such as email or updates on our website.

17. Feedback and Complaints

Ava Rubbish is committed to addressing your concerns regarding privacy. If you have any questions, feedback, or complaints about this Privacy Policy or our data practices, please reach out to our customer support team for assistance.

18. Data Minimization

We adhere to the principle of data minimization, ensuring that we only collect personal data that is necessary for the purposes specified in this Privacy Policy. We avoid collecting excessive or irrelevant information to protect your privacy.

19. Data Accuracy

We take reasonable steps to ensure that the personal data we hold is accurate, complete, and up to date. If you identify any inaccuracies in your information, please contact us to have them corrected promptly.

20. Accountability

Ava Rubbish is responsible for complying with this Privacy Policy and relevant data protection laws. We regularly review and update our data protection practices to maintain compliance and protect your information.